General Information

What is Townsend Farm?

Townsend Farm is a sustainable family-run farm dedicated to providing fresh, high-quality produce. Our mission is to showcase the finest produce we can grow/make. Showcasing natures finest fruits. Never blending or masking flavour. From field to bottle in the purest form.

Where are you located?

Townsend Farm is located at Stretton Grandison, Ledbury, Herefordshire. Not HERTFORDSHIRE.

Can we visit?

This is not Butlins. But if I like you (aka a customer), we will open the door with prior arrangement only.

Products and Services

Are your products organic?

Not certified, but organic practice. We adhere to Red Tractor and go above needed practice. All our products are tested and have zero residue present. Not what organic certified apples can promise… just saying.

Do you offer delivery or shipping?

We can arrange collection by prior consultation. Otherwise we courier nationwide and further at a charge.

Can I purchase products in bulk?

Yes, we welcome bulk orders. Please get in touch to discuss wholesale costs and agreements.

Ordering and Payments

Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible.

Shipping and Returns

What is your shipping policy?

We aim to ship orders within 2 working business days.

What should I do if my order is damaged or incorrect?

If your order arrives damaged or incorrect, please contact us. We will provide instructions on how to resolve the issue, including possible refunds or replacements.

Do you accept returns or exchanges?

We pride ourselves on the quality of our products and want you to be satisfied. Your satisfaction is my mission, my mantra. If you're not happy with your purchase, please reach out to us to discuss our return or exchange policy.

Sustainability and Community

How do you practice sustainability on the farm?

At Townsend Farm, we implement sustainable farming practices such as crop rotation, water conservation techniques, and integrated pest management. We also engage with our local community through educational workshops and farm-to-table initiatives.

How can I support the farm?

You can support Townsend Farm by purchasing our products, subscribing to our newsletter, attending our events, or volunteering. We also have a membership program that offers exclusive benefits.

Contact and Support

How can I contact you?

You can reach us by the details on the home page. Or get social and follow us on out channels on the footer.

Where can I find updates or news about Townsend Farm?

Stay updated by subscribing to our newsletter and following us on social media. You can also visit our blog for the latest news.